Frequently Asked Questions
Get instant answers about our digital services and solutions
Find everything you need to know about VccMarketHub's verified accounts, review services, and support options.
General Questions
VccMarketHub provides comprehensive digital solutions including:
- Verified Accounts: Fully authenticated Binance, Stripe, PayPal, and Gmail accounts with complete functionality
- Reputation Management: Organic Trustpilot reviews (95%+ retention rate) and Scamadviser score improvement
- Infrastructure: Premium residential proxies (99.9% uptime) and high-performance VPS hosting
- Marketing Tools: Social media growth services and white-hat SEO solutions
All services come with dedicated support and quality guarantees.
We maintain strict compliance through:
- Platform Compliance: All services adhere to official Terms of Service
- Data Security: End-to-end AES-256 encryption for all transactions
- Ethical Practices: Accounts obtained through legitimate verification processes
- Transparency: Clear documentation of service limitations
- Legal Review: Regular consultation with digital law experts
Client security and compliance are our top priorities.
Delivery speeds vary by service:
| Service | Standard Delivery | Express Option |
|---|---|---|
| Verified Accounts | 1-24 hours | 2-4 hours (+20%) |
| Trustpilot Reviews | 2-5 business days | 24-48 hours (+30%) |
| VPS/Proxies | Instant-2 hours | Instant |
Exact delivery times are confirmed after order verification.
Review Services
Our Trustpilot system combines technology with human verification:
- Verified Users: Reviews from accounts with purchase verification
- Natural Patterns: Staggered posting with varied content
- Content Quality: Manual review before submission
- Diverse Profiles: Reviews from accounts with established history
- Compliance: Strict adherence to Trustpilot guidelines
This multi-layered approach achieves 92%+ retention at 6 months.
Yes, our Scamadviser services include:
- Trust Score Optimization: Increase your rating by 20-40 points
- Negative Flag Removal: Dispute and remove false scam reports
- Positive Indicators: Establish legitimate business signals
- Ongoing Monitoring: Monthly maintenance packages available
Average improvement: 30+ points within 2-3 weeks.
Our retention rates exceed industry standards:
- 30 Days: 98% retention
- 6 Months: 92-95% retention
- 1 Year: 88-90% retention
We offer free replacement for any reviews removed within 60 days.
Verified Accounts
Account verification levels:
| Platform | Verification Level | Limits |
|---|---|---|
| Binance | KYC Level 2 | 50 BTC daily |
| Stripe | Fully Verified | No limits |
| PayPal | Business Verified | $10k/month |
Higher verification tiers available upon request.
International usage varies:
- Payment Processors: Geographic restrictions may apply
- Crypto Exchanges: Certain trading pairs may be limited
- Email Accounts: Work globally without restrictions
- Country-Specific: Some services are region-locked
We provide accounts registered in specific countries upon request.
Recommended security measures:
- Immediately enable two-factor authentication
- Change all passwords and recovery options
- Update banking/payment details
- Monitor activity for first 30 days
- Use from original IP location when possible
Our support team provides setup guides for each account type.
Payment Options
We accept all major payment options:
| Method | Processing Time | Limits |
|---|---|---|
| Crypto (BTC/ETH/USDT) | Instant (1 confirmation) | No limits |
| Credit/Debit Cards | Instant | $2,500/day |
| PayPal | 5-15 minutes | $1,000/transaction |
| Bank Transfer | 1-3 business days | $10,000+ only |
All transactions are secured with SSL encryption and fraud protection.
Yes, we offer multiple protection options:
- Escrow Service: For orders over $500 (funds released after delivery verification)
- Payment Verification: All transactions manually reviewed
- Encrypted Records: Transaction details stored with AES-256 encryption
- Dispute Resolution: Mediation available for payment issues
For high-value orders (>$5,000), we recommend using our escrow service.
We provide flexible payment options:
- Split Payments: Divide your order into 2-3 payments (available for orders >$300)
- Subscription Billing: For ongoing services like VPS or proxy maintenance
- Custom Plans: Contact us for orders over $5,000 to arrange installment payments
Note: Services are delivered only after full payment is received.
Refund Policy
Our refund policy varies by service type:
| Service | Refund Period | Conditions |
|---|---|---|
| Verified Accounts | 7 days | If account doesn't work as described |
| Review Services | 14 days | For undelivered reviews only |
| Digital Products | 3 days | If defective/unusable |
| SEO/VPS Services | Pro-rated | For unused service time |
All refunds require proof of issue and may take 3-5 business days to process.
Refund request process:
- Contact support within the refund period
- Provide your order number and details
- Submit any required evidence (screenshots, etc.)
- Our team will review within 24 hours
- Approved refunds processed in 3-5 business days
Refunds are issued to the original payment method. Crypto refunds may require wallet address.
Account Support
Essential security steps:
- Immediately: Change all passwords and enable 2FA
- Within 1 hour: Update recovery email/phone
- First 24 hours: Replace any provided banking details
- Ongoing: Monitor login activity weekly
We provide detailed security guides for each account type upon delivery.
If your account faces restrictions:
- Contact our support immediately with details
- Provide screenshots of any error messages
- We'll analyze and provide solutions within 12 hours
- Options may include:
- Account replacement (if within warranty)
- Verification assistance
- Refund if unresolved
Most restrictions can be resolved with proper documentation.
Delivery Issues
Troubleshooting steps:
- Check your spam/junk folders for delivery emails
- Log in to your client dashboard for updates
- Wait 12 hours past the estimated delivery time
- Contact support with your order number
Most delivery delays are resolved within 4 hours of contacting support.
Yes, you can track orders through:
- Client Dashboard: Real-time status updates
- Email Notifications: Major milestones
- Automated SMS: For urgent updates (opt-in)
- Support Team: 24/7 status requests
Complex services like SEO include weekly progress reports.
Contact Support
Multiple contact options available:
| Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | <2 minutes |
| 24/7 | <4 hours | |
| Telegram | 8AM-12AM GMT | <15 minutes |
| Ticketing System | 24/7 | <8 hours |
For fastest service, include your order number in all communications.
For efficient support, always include:
- Order Number: Found in confirmation emails
- Service Type: What you purchased
- Issue Description: Detailed explanation
- Screenshots: Of any errors/issues
- Contact Method: How you prefer to be reached
Complete requests are typically resolved 60% faster.
