Refund Policy
Transparency is Our Policy
At VccMarketHub, we prioritize customer satisfaction with our digital services. This policy outlines our fair refund practices to ensure transparency for all transactions.
Introduction to Our Refund Terms
VccMarketHub specializes in digital services including SEO, web design, premium WordPress products, payment solutions, and specialized accounts. Our refund policy is designed to protect both clients and our business while maintaining fairness.
Key Digital Service Considerations: Digital products differ from physical goods—they often involve immediate delivery, account provisioning, or customization that can't be "returned." This policy establishes clear guidelines for refund eligibility.
We're committed to resolving service issues professionally. Before requesting a refund, we encourage clients to contact our support team for assistance—we often find solutions that satisfy all parties.
General Refund Rules
These conditions apply to all refund requests at VccMarketHub:
- Time-Sensitive Requests: Refund windows range from 3-7 business days depending on service type
- Undelivered Services: Full refunds available if we fail to deliver as promised
- Non-Functional Products: Refunds granted for verifiably defective items (with documentation)
- Official Channels: Requests must be submitted via email or official support tickets
- Replacement Option: Available for eligible digital products when preferred
Service-Specific Refund Timelines
- 3-Day Window: Digital accounts (social media, crypto, RDP/VPS), proxies, licenses
- 5-Day Window: WordPress products, payment gateway setups
- 7-Day Window: Web design (pre-development), SEO (pre-implementation)
Important: The refund period begins at purchase for digital products, not delivery. Custom work begins only after refund windows close.
Non-Refundable Items
These services do not qualify for refunds:
- Delivered Digital Goods: Accounts, licenses, or access details already provided
- Customized Work: SEO campaigns, advertising, or design work in progress
- Subscription Services: Any used portion of monthly/annual subscriptions
- Third-Party Products: RDP/VPS, proxies, or other resold services
- Client-Requested Changes: Projects where scope changed per client request
- Policy Violations: Services terminated for Terms of Service violations
Replacement Policy for Digital Products
For defective digital items, we may offer replacements when possible. Documentation of issues is required.
Refund Request Process
To request a refund, follow these steps:
Step 1: Submit Your Request
Email vccmarkethub@gmail.com with:
- Subject: "Refund Request - [Order ID]"
- Your full name and contact details
- Order ID and purchase date
- Detailed reason for request
- Supporting evidence (screenshots, etc.)
Step 2: Evaluation Timeline
- Initial response within 24 business hours
- Thorough review against our policy
- Additional information requested if needed
- Final decision within 3 business days
Step 3: Resolution Options
- Approved Refunds: Processed in 5-10 business days
- Denied Refunds: Detailed explanation with alternatives
- Partial Refunds: Calculated based on work completed
Pro Tip: For fastest resolution, include all relevant information in your first email. Incomplete requests delay processing.
Chargeback Policy
We strongly discourage chargebacks without first contacting support. They should only be used for unresolved fraud cases.
Chargeback Consequences:
- All chargebacks will be contested with documentation
- Accounts with unjustified chargebacks will be suspended
- Service access revoked for chargeback initiators
- Repeat offenders blacklisted from our services
We maintain complete records of all transactions and communications. Please contact us first to resolve any issues.
Contact Our Support Team
Need help or have questions about our policy? Reach out through these channels:
Email Support
Response Time: Within 24 business hours
Best for detailed inquiries and documentation
Our Commitment to Fairness
VccMarketHub values every client relationship and handles all disputes professionally.
Before Leaving Negative Feedback: We kindly request you contact us first with any concerns. We're committed to finding solutions that work for you.
Policy last updated: July 2025. Continued use of services constitutes acceptance of any policy changes.
